Question

My internet is not connecting and is taking a long time to load.

  • 14 January 2021
  • 3 replies
  • 31 views
S
Rank

I have updated my phone to the latest software as I noticed it has been running slowly. I have recently restarted network settings and turned the aeroplane mode off and on. Why is the internet not working?

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Scarlett,

 

Is this just with mobile data, or with WiFi too?

 

If you can provide us with a postcode, we can check for maintenance in your area if you like?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

This is with my mobile data and I don’t have a strong connection when I sign onto my home wifi. It’s been like this for a few days, I’ve also turned the aeroplane mode on and off, it seems to work straight after for a couple of minutes (4G) then looses connection again. 
 

Of course. How can I send my postcode privately? 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Scarlett 

We will send you a Private Message now where you can send us your Postcode so we can check the coverage in your area.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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