my monthly payment was succesful, yet you have stopped my service as you tried to take a second payment | iD Mobile Community
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my monthly payment was succesful, yet you have stopped my service as you tried to take a second payment

  • October 8, 2024
  • 1 reply
  • 12 views

Steve Williams 15
Community Member
My 2nd of October payment was successful, but you have tried to take it again, and as a consequence you have blocked my phone. See the attached image. 

 

This topic has been closed for replies.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 9, 2024

Hi @Steve Williams 15 

 

If you have direct debits enabled, we’d recommend keeping those in place instead of also making a manual payment.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom