Hi ​@Sonia goldsbury 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with your service, we appreciate this must be frustrating. 

Can you please confirm the following?

Example postcodes of where you experience issues
Are you connecting via 4G or 5G (if both please confirm) 
What is your handset make/model

Thanks 

Natalie 

Hi just checking got phone call from id yesterday got new phone Samsung galaxy s25 coming i pay 29 pounds upfront now moving to Tesco mobile is this id moving me 

No, you’ve been scammed.

Thank you I've be on the phone to my bank i thought I was talking to id 

Scammers have likely taken out a plan with Tesco Mobile using the details you’ve freely given them. You’ll likely receive a new mobile phone from Tesco Mobile at some point, and the scammers will likely be back in contact with you, pretending to be from iD Mobile or Tesco Mobile, with an address for you to return the new, unwanted phone. By sending the phone back to that address, the scammer gains possession of it.

I've been on to my bank and there said try and contract them I've rang thr  number back and it just go straight to voice mail wait on them getting back to me thsnk you it sound like id company even sent me email with pin code to enter every thing 

Thank you for your help I rang id up and there were No help at all on the phone just hang up on me I wouldn't of know it was a scam there were really good on the phone 

[REDACTED IMAGE]

Why have you posted the above verification code on here? The whole world can see it, including whoever is scamming you! It tells you not to share it, and yet you share it anyway??

FYI - iD Mobile don’t have any telephone support, it’s online chat only.

Have a chat with iD Mobile tomorrow if you have any concern using their official link below:

https://idmobile.co.uk/live-chat

Hi ​@Sonia goldsbury 

Please be careful, you screenshotted and posted an image of a verification code, that said next to it not to share it anywhere.

No, we would not move you to Tesco Mobile ourselves, we only deal with and operate our own network, iD Mobile.

Tom

Tom I've already been scam there's phone said ID that the email there sent me it fake account letting people know what they sent me 

Hey there ​@Sonia goldsbury we appreciate that, thank you. We’re just protecting yourself and your data.

Kind regards,

Tyler

I've can't login to my account so I've can't pay my bills 

Hey ​@Sonia goldsbury, if you cannot login, you can pay via our automated phone-line.

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

Thanks,

Tyler