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Question

My new provider cannot activate my PAC code provided by iD, why not?


Stuart McDonald
Community Member

My new provider cannot activate my PAC code provided by iD, why not? Am I able to contact anyone from iD to ask to look into this?

This topic has been closed for replies.

7 replies

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • June 15, 2021

Hi @Stuart McDonald, this seems odd. Can you walk me through the steps you’ve taken so far? For example, how did you request your PAC, and how are you providing it to the new network? Which network is it? Are you out of contract with us?

 

Thank you,

Rory


Stuart McDonald
Community Member

I requested the PAC code by text.

I provided it to the new network via their website.

The network is irrelevant.

I was on a monthly contract and was disappointed, so I have cancelled my contract.


Stuart McDonald
Community Member

Can you please send me a new PAC code?

The previous code was HTG377812 and it did not work.


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • June 16, 2021

Hi @Stuart McDonald, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory


Stuart McDonald
Community Member

I replied to this yesterdaywith all of the information requested in the PM, there is still no response.


Stuart McDonald
Community Member

Are there any employees monitoring these messages?

Is this only manned by volunteers?


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • June 17, 2021

Hi @Stuart McDonald 

Somoene from our back office will respond to your PM. We thank you for your continued patience. 

-Mohsin