I have been an ID customer for a few years, I set up a new contract, with a new phone for myself and had planned to keep my pay monthly sim and phone for my daughter. When I put the new sim in to the new phone it automatically assigned the mobile number on my account during activation, making my old sim obsolete. My account only shows the sim only plan and not the new monthly plan. I don’t know how to split the plans or cancel the sim only so that my new monthly plan can be viewed.
My old sim is now not recognized and I’m lost at what to do. Any help would be gratefully received.
Thank you
