My number has been fraudulenty ported to another provider

Hi ​@Allie Mumby  I have replied to your other post regarding this.

Your case is being handled by our UK based CEO Team, and they are aware of the importance of getting this resolved for you.

I have spoken with them on your behalf, and they will be in touch ASAP, and will be able to address all your concerns.

Will that be today or do I need to wait until after the bank holiday?

I have been advised that Ryan is handling your case, and he is in this weekend, so he will be in touch over the next 48 hours.

Thanks ​@Allie Mumby 

Porting teams don’t work weekends or bank holidays, so unless something happens today you won’t get your number back until sometime next week at the earliest. 

iD Mobile plans are for personal use only, not business. If you’re unhappy with iD Mobile’s support communication methods then why did you sign up to a mobile operator who offers support this way?

The reason why it takes so long to resolve such issues is because iD Mobile needs to liaise with the network that now has your number. This is all done via electronic communications. These are not instant messages by the way! 

Adding fuel to the fire, there won’t be any compensation.

That is ridiculous. The number was ported out on Tuesday. Whoever managed to port it out did it with 12 hours and got access to my number with a new provider so I am struggling to understand why it is taking so long to get it back. The least they can do is send me an E sim until it is solved.

As I have mentioned ​@Allie Mumby  this case is being handled by our CEO Team, so you would need to discuss this further with them.

I have tried but they are not replying to me, hence my use of other platforms to get responses and updates.

Your number is no longer with iD Mobile. It’s not as simple as just pressing some keys on a computer keyboard and issuing you with an eSIM.

Your mobile number is now with another network and your iD Mobile account has been closed. iD Mobile has no control over your number any more, the other network has. There will be an investigation by iD Mobile and the other network prior to any action being taken and the number being returned to iD Mobile. 

Hopefully you get your number back sooner rather than later. 🤞

Hi ​@Allie Mumby  I understand you want this to be resolved now, but as ​@WelshPaul  has advised, this isn’t an instant process. Our CEO Team are working on this and will reply to your email as soon as possible.

I am very sorry for the upset that has been caused. Fraudsters can be very clever these days with phishing scams and such to obtain your details, so they can do things like this. We are constantly reviewing and improving our services to tackle these fraudsters. 

If you would like some further advice in the mean time, you can contact Action Fraud.

I have contacted Action Fraud and followed their advice. It would just be nice to have it confirmed that my number can no longer be used by anybody. I am assuming you can contact the provider who has the number to get them to put a block on it so I have reassurance it is not being used ? Also why can’t ID mobile provide me with an alternative Sim or E Sim (pay as you go) while I do not have access to my onw number. I can go online and order one that I can use immediatly so can ID mobile provide me with that so I can use my phone when I leave the house ?

Sorry ​@Allie Mumby  we aren’t sealing with your case. Any case of PAC fraud is escalated and your case is being dealt with by our CEO Team. They will be working with the other network to retrieve your number. 

If you wish to purchase another SIM to use in the mean time you certainly can, we just can’t connect one to your current account as is will be disconnected due to the port out. We need to get your number back so we can set it back up with a new account for you.