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my number has mot ported

  • January 17, 2025
  • 4 replies
  • 59 views

Joined ID on 15/01. Provided my PAC number at point of registration and have yet to receive notification that my number has ported. 

Best answer by MZone

I suggest you request the port again following the guide here. Sounds like it’s not gone through as you would have received confirmation  

 

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 18, 2025

What date did you choose as your port date? Have you had any messages to confirm this is in progress?


  • Author
  • New Contributor
  • January 18, 2025

I chose 15/01/25. The only messages I have had is that my line is active. Nothing in relation to porting. My old provider clearly knew I was leaving as I have received messages from them. 


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • January 18, 2025

I suggest you request the port again following the guide here. Sounds like it’s not gone through as you would have received confirmation  

 


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  • iD Mobile Employee
  • January 20, 2025

Hi ​@Sianee80 

 

Welcome and thanks for getting in touch. 

 

We are very sorry to hear you are experiencing delays in getting your port completed. 

Can you please try the form provided by ​@MZone  (thank you) and let us know how you get on?

 

If you have any problems, the quickest way to get some help would be to reach out to our live chat team here

 

Thanks, 

 

Nat