My number transfer hasnt happened and i cant use my phone, not a good start to a new cintract at all. when can i expect this to be dealt with? wish i uad atayed with i2 ans they were dreadful

@Ellie Reads -

• My switch to iD Mobile is delayed. What should I do? F.A.Q.

Sorry to hear this. Here’’s some more information about delayed switching. You don’t need to do anything, we’ll be working with O2 in the background to get it sorted.

Thanks.

I’m having the same problem.  I received my phone 4 days ago.

i message my pac code from my old network to keep my existing number,

I had a message to say  it would be transferred by 10pm Friday.  It’s now Saturday and I still can’t use my phone?  I’ve now lost the WiFi as well.

i need my phone for work, I can’t ring or text I can’t even speak to anyone on the  phone to find out what the problem is.

ive never had a problem in the past when switching to a new phone.

i wish I had stayed with Vodafone at least you could speak to a human and they were helpful?

I only went with ID as it was a better deal

@Natasha Heffernan Horton -

Has your issue since been resolved? Have you popped your iD Mobile SIM into your new phone and restarted the device? Thanks.

Hi

yes thank you.  Its difficult when you can’t communicate with a human to try and resolve things.

i went into ID store and spoke to one of their advisors.

Apparently it was to do with my previous network and the eSIM.  It was to do with a QR code.

i had to return to my previous network store to resolve the issue.

thankfully all up and running