Recieved a text to say I had requested a PAC code, I hadn't so I went onto online support and after an hour I was told they had blocked the request, this morning I got a text stating transfer was complete, I contacted them again and said it would take 24- 48 hours to sort as PAC code wasn't blocked!! my phone is now not working, k sent a message on messenger and have now been told the fraud team will give me a decision in 30days by letter!!!! This is appalling. They quite clearly have a poor security system, how long has it taken to resolve for others?
Solved
My number was fraudulently ported to another network and im been told i will recieve a letter in 30 days with decsion!!
Best answer by Matthew T
Should be by end of day today
This topic has been closed for comments
+24Hey
Looking into your account, the situation is being resolved by our Fraud Team. Please let me know if this is the case.
Thanks.
No not really, I have been given a new number after 6 chat sessions all telling me different things.
They have given me an esim with a new number but I'm still awaiting my old number to be ported over.
Communication is Shocking, no updates given and takes for me to chase via the online chat. on Monday I was told it would be ported over in 24 hours it's now been over 48 hours and still nothing!!!
App still showing I have 2 bills (1 for a full years rental) despite me reporting this also and reporting the issue within an hour of getting the text to say PAC code request made.
+24Sorry to hear this
+24Should be by end of day today
I have a same issue. My phone number was ported without my authorisation. Same situation like Clare described at first post. I was told at the morning (when my phone was still working) that they will stop porting my number but now sim card lost signal and I am out of everything! I cannot log in to any services where my number was registered. Bank, PayPal, and other services. This is so stresfull.
+24I assume you’ve reported it to our Fraud/Live Chat Team? I’d also suggest contacting your Bank to get your Account details changed. Thanks.
Yes, I did that right away. Still did not get my number back so I can't login to a number if services.
+24Okay, our Fraud Team will be sorting things out for you, including getting your number back. Thanks.
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.