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My phone can't make and receive calls

  • 2 October 2024
  • 1 reply
  • 93 views

Leo Kong
Community Member

Hi,

My iPhone 11 can’t make or receive calls. But it seems it can receive messages. I am using e-sim. 

Any suggestion?

Thanks,

Leo

Best answer by Kash

Hi @Leo Kong,

Welcome to the Community!

Sorry to hear about the issues with your calls.

It seems that the issue may be due to VoLTE.

Please can you enable VoLTE on your handset and try again?

 

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • October 6, 2024

Hi @Leo Kong,

Welcome to the Community!

Sorry to hear about the issues with your calls.

It seems that the issue may be due to VoLTE.

Please can you enable VoLTE on your handset and try again?

 

 

Kash