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My phone's been hacked. It now says, 'Not registered on Network'

  • 28 September 2024
  • 3 replies
  • 125 views

Keith S
New
 Contributor

Hi, my phone's been hacked (deffo). It now says, 'Not registered on Network'.

My email address has been hacked too, (password changed), both in order to deny access to complete a scam.

My phone has been fine for many years, (Galaxy S20+), but now I cannot make nor receive calls & texts. (Internet: Whatsapp, Google, etc all fine).

Done all the usual ‘fixes’, remove sim, turn off wifi, re-boot, etc. No joy.

Please advise,

Thank you.

3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 1, 2024

Hi @Keith S,

Welcome to the Community!

I would advise that you contact our Live Chat Team as soon as possible.

The team will be able to check this out and advise further.

 

Kash


Keith S
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • October 1, 2024

Done.

I needed to speak to  someone, not the chatbot, so not super easy, but all sorted,

Thanks.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 5, 2024

Hi @Keith S 

 

Glad to hear that’s sorted.

 

Tom