my plan has chaged / increased without me requesting it | iD Mobile Community
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my plan has chaged / increased without me requesting it

  • January 3, 2025
  • 2 replies
  • 27 views

Have been on a £10 plan for past 12 months. Then suddenly on the app it tells me my new plan is £41.99 ! How can that be the case ? 

2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 4, 2025

Hi there ​@Alaughton 

Are you the only person with access to the iD Mobile app and your online account?

Have you had any unusual calls or texts from anyone?

 

If the 1st answer is no and/or the 2nd answer is yes then this iD page may help

https://community.idmobile.co.uk/fraud-167/i-think-i-ve-been-a-victim-of-fraud-what-should-i-do-56745

(the link gives the live chat link)


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  • iD Mobile Employee
  • January 6, 2025

Hello ​@Alaughton 

 

Thank you for getting in touch with us here on the community. 

 

We are very sorry to hear your plan is showing higher than agreed. 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat