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my plans (x2) are associated with the thw wrong number

D
Community Member

I have 2 plans 

2gb

100gb

Each one ia connected to the wrong mobile number. How do I change and switch the plans over from one to the other 🙏 

Best answer by Tom B

Hi @Dshokar 

 

Unfortunately it wouldn’t be possible to switch the numbers to each other’s plan.

 

We’d recommend double checking which number is getting which plan before purchasing.

 

Tom

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • June 28, 2024

    Unfortunately, you can’t switch a mobile number from one iD account to another iD account, @Dshokar. 

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • July 10, 2024

    Hi @Dshokar 

     

    Unfortunately it wouldn’t be possible to switch the numbers to each other’s plan.

     

    We’d recommend double checking which number is getting which plan before purchasing.

     

    Tom

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