Could anybody advise from I D please? My mobile data has been renewed as from 10th April. States 28 days left. However, according to my mobile when I click the link for data left, it states 14 days?
Solved
My renewed mobile data is showing on my computer/not my mobile??
Best answer by andewhite
Probably best to have a web chat with iD customer services about your iD account,
The iD advisers work until 6pm at weekends (8pm on weekdays).
+26Probably best to have a web chat with iD customer services about your iD account,
The iD advisers work until 6pm at weekends (8pm on weekdays).
+24Hey there
We hope the kind advice from
If you have any further questions, please don’t hesitate to ask.
Thanks,
Tyler
Unfortunately, neither the two advisors from Web Chat on Sunday 13th April and Monday 14th April were able to help. The one on Sunday advised me to restart my phone. Alas, this did not work. I tried to download the ID App on my phone. Error 500. This implies the fault lies with ID Mobile.
I was on Web Chat for nearly one hour on Monday 14th April. The advisor informed me that my allowances are correct online from being refreshed on my computer from receiving my bill but not on my I D mobile. On a Monday afternoon, I attend Digital Support for phones. Even the experts there could not solve the problem either! Cleared Cache and still does not allow me to to download the ID mobile app on my phone. Therefore, it is out of sync.
+19Hello
May we ask what make and model of phone you are using?
Thanks.
Hello there I am using Motorola G14/purchased December 2024/not an old phone.
+19OK, yes there should be no issue with getting the app. Is your software running on the latest update
I presume so!I gave restarted the phone.Always obtain error code 500/cleared cache and still does not work. Even somebody else who helps out in the digital support group could not resolve the issue/🤔
+25Hi
Have you tried the website on your mobile and not the app directly?
https://my.idmobile.co.uk/login
Tom
Hello Tom/ yes/I have tried that and it works.However, in theory, it is meant to work logging into the app. It is so long winded tho 🙄🤔!
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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