my Sim card is not working

Hi there ​@gmp star 

When you say not working, what do you mean? No service, weak signal, phone locks up.

If you’re sure the SIM is at fault you could read this help article

• How do I get a replacement SIM or eSIM? F.A.Q.

Hey there ​@gmp star, sorry to hear that. We hope the above help from ​@Daz_S has helped.

Please contact our live-chat for further assistance if needed:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler