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Question

my sim is not working iphone 15 pro max

  • November 21, 2023
  • 4 replies
  • 380 views

Hi, yesterday I received my brand new iPhone but when I tried to put the sim in it would not get recognised by the phone and the iPhone kept saying for me to put a ESIM in. I’m not sure if the sim if faulty but if I could get some help that would be grand 

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4 replies

andewhite
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  • 12167 replies
  • November 22, 2023

Does your new iD SIM card work in another phone @Bruyne Kevin

If the iD SIM works in another device, perhaps contact Apple support for assistance with your iPhone issue @Bruyne Kevin - start at https://getsupport.apple.com/topics.

Otherwise, if your purchase was from the iD Mobile website, the staff in any Currys store should be able to assist.


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  • Active Contributor
  • 5 replies
  • November 22, 2023
andewhite wrote:

Does your new iD SIM card work in another phone @Bruyne Kevin

If the iD SIM works in another device, perhaps contact Apple support for assistance with your iPhone issue @Bruyne Kevin - start at https://getsupport.apple.com/topics.

Otherwise, if your purchase was from the iD Mobile website, the staff in any Currys store should be able to assist.

No it doesn’t work in another phone 


andewhite
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  • November 22, 2023

Probably a dud or inactive iD SIM card in that case @Bruyne Kevin. New connections would normally come with an activated ready to go iD SIM card - sounds like you might need a replacement SIM card.

The quickest option is pick-up a replacement SIM from your nearest Currys store, otherwise use the online iD Live Chat service to ask for a replacement and wait for it to arrive by Royal Mail postal service.

The online agents work until 8pm on weekdays.

 

 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 725 replies
  • November 23, 2023

Hi @Bruyne Kevin sorry to hear your SIM card isn’t working. Have you arranged for a replacement as @andewhite suggested, or would you like some further assistance with this?