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New Contributor
August 26, 2026
Question

my switch from three to ID has not happend.

  • August 26, 2026
  • 4 replies
  • 29 views

I requested to keep my old number sent my PAC and number I wished to keep on Friday was due to be switched yesterday which has not happened, My three sim is still fully active and so is my ID mobile sim.

4 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
August 26, 2026

Hi ​@Chelsea123213 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 26, 2026

Hi no message has been sent?

Hosai W
iD Mobile Employee
iD Mobile Employee
August 26, 2026

Hi ​@Chelsea123213,

Please do double check as this was sent to you.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 26, 2026

Hi I have replied.