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Question

name on account mistake

  • July 3, 2026
  • 1 reply
  • 3 views
R
Community Member
  • RPD
  • Community Member

How can I request a change on my account name, which has been entered with a mistake. My given name in my account is not correct, there is a letter wrong. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@RPD,

     

    Thanks for getting in touch.

     

    If there's a mistake in the name on your account, please contact our Customer Service team via Live Chat. After completing the necessary security checks, they'll be able to help update your account details.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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