Assuming you have enabled the International calling option in your iD account, you’ll be able to make an International call if your account bill cap is high enough to cover the cost, ​@Timea. 

International calls are out-of-plan usage, and aren’t include in your monthly rolling iD plan allowances.

This community article might help.   

Thank you for the quick reply. Yes I have enabled international calling. It is currently topped up with £10 but I cannot make international calls

Have you checked the bill cap for your iD account, ​@Timea? 

This community article might help.

I don't know where I can check. I have Pay As You Go.

Hey there ​@Timea, as kindly advised by ​@andewhite, you can indeed use International features when on PAYG.

​@andewhite sent a link above showing where you can check and alter your bill cap. Please take a look there.

Thanks,

Tyler

Ok, thank you😊

I have been having a problem with creating a direct debit to your account. The process that we went through previously has not worked. I have in the past and am doing again is asking for your bank details so that I can get this problem sorted once and for all. 

John Walter

Name: John Walter

Cell : (Information removed)

Requirement: Payment for outstanding bills

I don’t have any more information to offer.

Hi ​@John Walter 

Thank you for getting in touch. 

I have removed your personal information from the thread as this is public. 

Are you trying to set up the direct debit via your online account/iD Mobile app?

If yes, what is happening please? Are you getting any error messages at all?

Thanks, 

Natalie 

Yes I’m trying to set up a direct debit but unable to do so unless I get your bank details?

I don’t know what other details you want. !

Hi ​@John Walter,

You can make a payment using the link below;

You can also set up a direct debit by following the link below:

Kash