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Need Contract and Proof Purchase For Insurance

R
New
 Contributor

Hi,

Could someone please tell me how I get proof of purchase as I need it for an insurance claim.

Thanks in advance for any help.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • 655 replies
    • March 25, 2025

    Have you checked your emails for your order. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
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    • R
      Ron_Sayers
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
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    • March 26, 2025

    Hey there ​@Ron_Sayers, you should receive an invoice etc via your email.

     

    However, if you require this, please let us know and we can PM you and get that sorted for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
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    • R
      Ron_Sayers
    R
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    • Ron_Sayers
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    • 3 replies
    • March 26, 2025

    Hi ​@Tyler,

    I have checked my emails, my initial contract is not there.

    Could you please forward it to me?

    Kind regards.

    Ron. 

    R
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    • Ron_Sayers
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    • 3 replies
    • March 27, 2025

    I need a copy of my proof of purchase and contract, is there a support ticket process?

    MZone
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    • Answer
    • March 27, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    R
    2 people like this
    • Tyler
      Tyler
    • R
      Ron_Sayers
    R
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    • Ron_Sayers
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    • 3 replies
    • March 28, 2025

    ​@MZone Thanks for your help.

    Tyler
    MZone
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    • Tyler
      Tyler
    • MZone
      MZone
    Tyler
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 28, 2025

    Hey there ​@Ron_Sayers, we hope you’ve been able to contact our live-chat for support as advised by ​@MZone.

     

    If you still require help here, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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