Skip to main content
Solved

Need Contract and Proof Purchase For Insurance

R
New
 Contributor

Hi,

Could someone please tell me how I get proof of purchase as I need it for an insurance claim.

Thanks in advance for any help.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

View original
    R
    1 person likes this
    • R
      Ron_Sayers

    7 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1224 replies
    • March 25, 2025

    Have you checked your emails for your order. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    1 person likes this
    • R
      Ron_Sayers
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5587 replies
    • March 26, 2025

    Hey there ​@Ron_Sayers, you should receive an invoice etc via your email.

     

    However, if you require this, please let us know and we can PM you and get that sorted for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    1 person likes this
    • R
      Ron_Sayers
    R
    New
 Contributor
    • Ron_Sayers
    • Author
    • New
 Contributor
    • 3 replies
    • March 26, 2025

    Hi ​@Tyler,

    I have checked my emails, my initial contract is not there.

    Could you please forward it to me?

    Kind regards.

    Ron. 

    R
    New
 Contributor
    • Ron_Sayers
    • Author
    • New
 Contributor
    • 3 replies
    • March 27, 2025

    I need a copy of my proof of purchase and contract, is there a support ticket process?

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1224 replies
    • Answer
    • March 27, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    R
    2 people like this
    • Tyler C
      Tyler C
    • R
      Ron_Sayers
    R
    New
 Contributor
    • Ron_Sayers
    • Author
    • New
 Contributor
    • 3 replies
    • March 28, 2025

    ​@MZone Thanks for your help.

    Tyler C
    MZone
    2 people like this
    • Tyler C
      Tyler C
    • MZone
      MZone
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5587 replies
    • March 28, 2025

    Hey there ​@Ron_Sayers, we hope you’ve been able to contact our live-chat for support as advised by ​@MZone.

     

    If you still require help here, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement