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Need help with login details


Sonya Mac
Community Member

I pay for my contract and my 2 sons contracts but I can't remember any of my youngest sons login details so i can upgrade the sim card, I need help because he needs more data.

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1204 replies
  • May 13, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sonya Mac   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2975 replies
  • May 13, 2025

You could just add your son’s plan to your existing online account ​@Sonya Mac.

 

Log in to the app, click View your plans and then click Add a new plan. Enter the required details and your son’s plan will be added to your existing online account and viewable from within the iD Mobile app.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4175 replies
  • May 14, 2025

Hey there ​@Sonya Mac, we hope the great advice from both ​@MZone and ​@WelshPaul has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler