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need id to sort sim to work in iPhone 7


Bigbear20
Community Member

Iphone 7 need sim activiateing

Best answer by WelshPaul

If the iPhone is network locked to another provider then you will need to get it unlocked by whatever network it’s locked to.

https://support.apple.com/en-gb/HT201328

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5 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • June 14, 2021

Hi @Bigbear20 ,

What seems to be the issue with the SIM?

If you have received your SIM it should be activated already. If you have received a replacement SIM we would need to get this activated for you.

If you could please provide us with further information we can advise you further.

 

Kash


Bigbear20
Community Member
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  • 0 replies
  • June 14, 2021

Basically I put it in a iPhone 7 and its saying my provider needs to do something so it will work it doesn't need unlocking just something to do with the sim


WelshPaul
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  • 3078 replies
  • June 14, 2021

Can you provide a bit more information as “my provider needs to do something” doesn’t really give us much to go on. What exactly is the error message you’re seeing?


Bigbear20
Community Member
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  • Community Member
  • 0 replies
  • June 14, 2021

Its not under there activation I think it was locked to another network is there anyway id could do something for it to work 


WelshPaul
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  • June 14, 2021

If the iPhone is network locked to another provider then you will need to get it unlocked by whatever network it’s locked to.

https://support.apple.com/en-gb/HT201328