I’m stuck. I need to get my PUK to unlock my SIM. I can’t use Live Chat because I can’t get logged into the new system because I can’t receive the text message to authenticate - because my SIM is locked!!
How do I get around this?
Solved
Need my PUK - can't receive the text message to authenticate
Best answer by bilbo_james
Thank you. Support have resolved the issue now via the Live Chat feature. I wasn’t aware that the Live Chat feature worked without actually logging in.
This topic has been closed for replies.
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Thank you. Support have resolved the issue now via the Live Chat feature. I wasn’t aware that the Live Chat feature worked without actually logging in.
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.