Need new number for sim-only plan, however only option is to switch. | iD Mobile Community
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Need new number for sim-only plan, however only option is to switch.

  • September 2, 2025
  • 4 replies
  • 70 views

I would like to purchase the

iD Mobile Pay Monthly SIM

30 days rolling

Data: Unlimited

Minutes: Unlimited

Texts: Unlimited

Pay monthly:£15.00

£15 student discount deal

However, I cannot purchase a completely new number without having to switch from something. I am purchasing this for a new device, and require a new number however my ONLY options upon checkout are 

  1. Keep my number and switch on SIM arrival 
  2. Keep my number and schedule switch now (requires a PAC) 
  3. Lose my number & schedule switch now (requires a STAC) 

None of these options are applicable to me because I have no number to switch it from, and require a whole new number. 

This has been incredibly frustrating so far, the bot live chat has been very unhelpful as well.

This previous user has shared the same experience, however there has been no solution & the user switched providers in the end. 

https://community.idmobile.co.uk/ask-a-question-18/new-customer-wanting-a-new-number-but-check-out-only-allows-switching-81307?

I would really appreciate some help on a solution if possible. 

Best answer by WelshPaul

If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 3, 2025

If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.


  • Author
  • New Contributor
  • September 3, 2025

Thanks for your help. 
when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”? 
 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • September 3, 2025

Thanks for your help. 
when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”? 
 

Correct!


  • Author
  • New Contributor
  • September 3, 2025

Thanks for your help. I’ve just purchased it and i’ll give it a try.