I would like to purchase theiD Mobile Pay Monthly SIM30 days rollingData: UnlimitedMinutes: UnlimitedTexts: UnlimitedPay monthly:£15.00£15 student discount dealHowever, I cannot purchase a completely new number without having to switch from something. I am purchasing this for a new device, and require a new number however my ONLY options upon checkout are Keep my number and switch on SIM arrival Keep my number and schedule switch now (requires a PAC) Lose my number & schedule switch now (requires a STAC) None of these options are applicable to me because I have no number to switch it from, and require a whole new number. This has been incredibly frustrating so far, the bot live chat has been very unhelpful as well.This previous user has shared the same experience, however there has been no solution & the user switched providers in the end. https://community.idmobile.co.uk/ask-a-question-18/new-customer-wanting-a-new-number-but-check-out-only-allows-switching-81307?I would really appreciate some help on a solution if possible.

Solved

Need new number for sim-only plan, however only option is to switch.

Forum|Forum|5 months ago
September 2, 2025
4 replies
92 views

G

Gezielle
New Contributor

I would like to purchase the

iD Mobile Pay Monthly SIM
30 days rolling
Data: Unlimited
Minutes: Unlimited
Texts: Unlimited
Pay monthly:£15.00

£15 student discount deal

However, I cannot purchase a completely new number without having to switch from something. I am purchasing this for a new device, and require a new number however my ONLY options upon checkout are

Keep my number and switch on SIM arrival
Keep my number and schedule switch now (requires a PAC)
Lose my number & schedule switch now (requires a STAC)

None of these options are applicable to me because I have no number to switch it from, and require a whole new number.

This has been incredibly frustrating so far, the bot live chat has been very unhelpful as well.

This previous user has shared the same experience, however there has been no solution & the user switched providers in the end.

https://community.idmobile.co.uk/ask-a-question-18/new-customer-wanting-a-new-number-but-check-out-only-allows-switching-81307?

I would really appreciate some help on a solution if possible.

Best answer by WelshPaul

If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|5 months ago
September 3, 2025

If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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G

Gezielle
Author
New Contributor
Forum|Forum|5 months ago
September 3, 2025

Thanks for your help.
when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”?

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+26

WelshPaul
Platinum  Contributor
Forum|Forum|5 months ago
September 3, 2025

Thanks for your help.
when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”?

Correct!

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.