need proof of purchase for 2 orders, I received no order confirmations by email. | iD Mobile Community
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need proof of purchase for 2 orders, I received no order confirmations by email.

  • July 7, 2025
  • 7 replies
  • 47 views

Need proof of purchase please

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@gregleetcharmstrong, what date did you order and where from directly please?

 

Thanks,

Tyler


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  • iD Mobile Employee
  • July 7, 2025

Hi ​@gregleetcharmstrong 

 

This is usually sent to your email address.

 

Please could you check your spam/junk folder?

 

Anika


Hi, ID mobìle online, just received both phones delivered by DPD ireland. My phone under my upgrade gregleetcharmstrong@gmail.com, and my wife switched to id mobile, same home address under gillianleetcharmstrong@gmail.com

 


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  • iD Mobile Employee
  • July 7, 2025

Hi ​@gregleetcharmstrong 

 

Perfect! Are you able to check if you’ve received an invoice to those email addresses?

 

Anika


Tyler...Thankyou, ÿou are correct, both order confirmations went to SPAM, found them, all good. Thankyou again!!


Sorry..Anika, Thankyou that was helpfull.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

We’re glad to hear all is sorted ​@gregleetcharmstrong!

 

Thanks,

Tyler