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NEEDING HELP!!!

  • September 18, 2024
  • 1 reply
  • 35 views
A
Community Member
  • AB03
  • Community Member

Hi my current 24 month IDmobile contract ends on the 30th September 2024. I am wanting to cancel this contract fully when its ends on the 30th September but how do I make sure this is fully cancelled on the 30th September and I don't carry on being charged.

I have also purchased an IDmobile 12m SIM only contract to start using after the 30th September. The only issue is I am wanting to keep the same number I currently have with the 24m contract. 

So two issues really:

  1. How do I make sure I don't carry on being charged once the 24m contract ends on the 30th.
  2. How do I then transfer the number on the 24m month plan to the SIM only plan.

Please can someone help as I cant find anything online and I have never changed contract to sim with the same provider before.

 

Thanks!! :)

Best answer by Matthew T

@AB03 - You aren’t able to switch your number between two iD Mobile plans. Please return the new 12 Month SIM you purchased and do a Plan Change:

Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1880 replies
    • Answer
    • September 23, 2024

    @AB03 - You aren’t able to switch your number between two iD Mobile plans. Please return the new 12 Month SIM you purchased and do a Plan Change:

    Thanks.

    iD Community Manager

    Reply.


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