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Network and Call Issues

  • January 2, 2025
  • 5 replies
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Hi,

 

I have an Iphone SE Gen2 and recently been having an issue where calls will not come through. 

 

My husband for instance will call me, it rings all the way to voicemail - I get no notification of an incoming call - no missed calls etc.

I am also having issues making outbound calls. - it doesn’t ring, it just hangs and then disconnects.

 

I have updated the phone to the latest IOS - reset network settings etc etc 

 

I cant contact IdMobile - obviously hey are now an “Online” only customer service team which I use lightly as after waiting 90minutes on their online chat they simply disconnected with the message “Our Team is Unavailable”

 

Never thought I would have to turn to an online forum for help rather than customer service. 

So I am short of giving up unless someone here can help?  

Best answer by Daz_S

Hi there ​@NathanjHarwood 

 

Duly noted you’ve reset the network but have you also enabled VoLTE?

 

  1. *IMPORTANT* Enable 4G (LTE) and 4G (VoLTE) Calling.

Before enabling 4G (VoLTE) Calling, 4G MUST be enabled. To check, simply follow the steps below:

  1. Open ‘Settings’.
  2. Tap ‘Mobile Service’.
  3. Tap ‘Mobile Data options’.
  4. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If you have a 4G capable iPhone, tap ‘4G’.
  5. If you have a ‘VoLTE’ toggle, ensure this is switched ON.
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    5 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • January 2, 2025

    Hi there ​@NathanjHarwood 

     

    Duly noted you’ve reset the network but have you also enabled VoLTE?

     

    1. *IMPORTANT* Enable 4G (LTE) and 4G (VoLTE) Calling.

    Before enabling 4G (VoLTE) Calling, 4G MUST be enabled. To check, simply follow the steps below:

    1. Open ‘Settings’.
    2. Tap ‘Mobile Service’.
    3. Tap ‘Mobile Data options’.
    4. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If you have a 4G capable iPhone, tap ‘4G’.
    5. If you have a ‘VoLTE’ toggle, ensure this is switched ON.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • January 3, 2025

    Hey there ​@NathanjHarwood, sorry to hear that.

     

    What’s your full postcode, and what phone do you have please?

     

    Please also try the kind advice from ​@Daz_S.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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    • Daz_S
      Daz_S
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    • NathanjHarwood
    • Author
    • New
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    • 1 reply
    • January 3, 2025

    Hi,

     

    i have me given the advice a go and everything is working again - time will tell if it drops again

     

    postcode is ls27 prefer not to share full on a public forum 

     

    iPhone SE gen 2

    Daz_S
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    • Daz_S
      Daz_S
    Daz_S
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    • Daz_S
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    • 1627 replies
    • January 3, 2025

    That’s good to hear its working now ​@NathanjHarwood 

     

    Now you’ve adjusted the settings it should now be fine🤞

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2067 replies
    • January 6, 2025

    Glad to hear this is now working for you ​@NathanjHarwood 

     

    Please do get in touch if you require any further assistance. 

     

    Nat 

    Daz_S
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      Daz_S

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