Skip to main content

network and call issues again

  • January 23, 2025
  • 2 replies
  • 488 views
N
New
 Contributor

I have posted in this forum before and am so frustrated with the lack of support from id 

 

we are having constant issues where those says it has a signal but is unable to receive calls. 
 

calling the number and it just rings. The phone receives no notification of a missed call and can’t call out. It just hangs without dialling. 
 

Have tried all solutions - restarting works for a while but there is no way of knowing when this error has happened. 
 

I have done all the things related to the 3G switch off advised in this forum. Honestly will never go with a company again that’s online only with no customer service team, when things go wrong some support is needed. 
 

any advice before I switch networks?

 

    S
    1 person likes this
    • S
      Sue Kon

    2 replies

    M
    Helpful
 Contributor
    • minada
    • Helpful
 Contributor
    • 17 replies
    • January 23, 2025

    ID mobile doesn’t have their own network, they use network of THREE. 

    It’s not the first issue with THREE network which is really frustrating because it affects ID mobile users as well. 
    My point is - don’t switch to Three because you will have all the same problems. 

    H
    1 person likes this
    • H
      Harsyg
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4179 replies
    • January 24, 2025

    Hey there ​@NathanjHarwood, we're aware of a network wide issue that was affecting services, and we believe this has now improved, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions