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Network Coverage

  • August 13, 2024
  • 5 replies
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When I signed up I was shown an network coverage map and was told the area I lived was excellent, this has turned out to not be the case. 

 

There is no signal in the area or if it is it's minimum and drops out regularly until I'm out of the area entirely. Signal is okay in the town center but not where I need it the most. I have tried using my old device with the SIM and had the same issue.

 

Please could you look into the signal in the HD9 area of Huddersfield - Mainly Honely

Best answer by Tyler

Hey there @11quinmi, we're very sorry to hear you're having issues with coverage.

 

I see you’ve mentioned you’ve checked your coverage via our coverage map and feel you should be getting good signal.

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • Answer
    • August 20, 2024

    Hey there @11quinmi, we're very sorry to hear you're having issues with coverage.

     

    I see you’ve mentioned you’ve checked your coverage via our coverage map and feel you should be getting good signal.

     

    Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

     

    https://www.three.co.uk/support/network_and_coverage/network_support

     

    Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Please also try restarting your phone, and resetting network settings.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    1
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    • 11quinmi
    • Author
    • New
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    • 2 replies
    • August 29, 2024

    Hi Tyler,

     

    After looking at the network coverage, I couldn't see any maintenance happening in the area and have reset and updated the device. Will try and reset the network settings and let you know if that makes any difference.

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • August 29, 2024

    Unfortunately @11quinmi, the UK networks online coverage checkers do not show the actual real-world reception for any given location. They show a theoretical prediction of the expected coverage for any given location - most have a disclaimer in the small print. 

    The OFCOM online coverage checker is a better option, but better still is getting a PAYG SIM to try your chosen network before committing to a contract.

    The https://mastdata.com site has real-world signal reception information for many locations in the UK.

    🍀 

    Forum member (non-iD).
    1
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    • 11quinmi
    • Author
    • New
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    • 2 replies
    • August 29, 2024

    Hi Ande,

     

    Well that's... Well not good! Most definitely be checking this more that what they show. Crazy Idea, maybe they should show the actual coverage! 

    Thanks for the info! any ideas on what can be done to improve the signal myself? Or is it a lost cause? 

     

    ​​​​​​

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1880 replies
    • September 2, 2024

    @11quinmi there’s not much you can do to improve the signal, it’ll be down to our network partner 3UK and the infrastructure they provide.

    Thanks.

    iD Community Manager

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