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Hello,

after having an id sim only plan early last year on my own phone (until my phone went to phone heaven and I got a work mobile with personal use) and having great network coverage at home and in our surrounding area I didn’t hesitate when my wife’s contract was up last weekend in getting her a new handset contract with iD, unfortunately she’s not best impressed as she has no signal most of the time in our local area even though the coverage maps show excellent 4G indoors and out for the whole area. I had a look on the website and there appears to be an issue in our area and they aim to have things fixed asap. 
My question is, where can I find out a resolution date for the issue? Post code is ST7 2NQ.

Thanks, Andy. 

 

Best answer by Tyler C

Hey there ​@andyc75, sorry to hear this. We wouldn’t have a resolution date as such I’m afraid. That webpage is updated every 30-minutes, so you’d simply see on there once it’s been resolved, as it won’t show on-going work anymore.

 

However, how long have you had these issues for, or when did you first notice the on-going work please?

 

Thanks,

Tyler

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    • andyc75
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    • 2 replies
    • June 21, 2025

    I should add that fortunately I still have her old Lebara plan active and have her phone in dual sim mode currently, she has a full signal on this physical sim (the iD plan is eSIM) so it’s not an issue with the handset. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4821 replies
    • Answer
    • June 23, 2025

    Hey there ​@andyc75, sorry to hear this. We wouldn’t have a resolution date as such I’m afraid. That webpage is updated every 30-minutes, so you’d simply see on there once it’s been resolved, as it won’t show on-going work anymore.

     

    However, how long have you had these issues for, or when did you first notice the on-going work please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      andyc75
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    • andyc75
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    • June 23, 2025

    Hi Tyler,

    thanks for replying. We took out the contract last week. Have had little to no signal since we got it, after speaking to other people on 3 network they tell me the issue has been going on for several months so after speaking to mobiles.co.uk I’ve decided to cancel within the 14 day cooling off period as didn’t want to get into the same situation I did with EE a few years ago. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4821 replies
    • June 24, 2025

    Hey there ​@andyc75, no problem at all and sorry it didn’t work out with us, and we wish you all the best with your new network.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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