Skip to main content

Network outage TN31 and no meaningful updates - appalling service


Can’t believe that this is happening again.  Critical that I have coverage to deal with a house move.  ID service updates have no meaning, just the reiteration that engineers are working to resolve the issue, with no detail about what the issue is, or what the timescale is for restoring service.

I will be cancelling my service as soon as possible.  If anyone from ID reads this, please let me know how I get in touch to do so as the outage means that there is also no customer chat.

Atrocious.

2 replies

  • New
 Contributor
  • 1 reply
  • June 25, 2025

Hi .I have the same issue . No calls or txts .

Both receive or send.

Poor customer service .

I've been unable to access the above now 8 hours 


Forum|alt.badge.img+4
  • iD Mobile Employee
  • 380 replies
  • June 26, 2025

Hi ​@Sandra Herbert ​@Mojomoses 

 

We’re sorry to hear this and we thank you for your patience.

 

Customers should now be able to make and receive calls and text messages as normal. If you're still experiencing issues, please try restarting your phone. 

 

Anika