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network very slow

  • September 11, 2024
  • 7 replies
  • 50 views

  • New
 Contributor
  • 3 replies

Dear sir

all three of my ID simcards in different family phones have a very slow (less that 1MB)

postcode PE7 3EG

can you help please

7 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 12, 2024

Hi @Nazb 

 

Sorry to hear this, the area looks like it could be a little patchy which may affect speeds.

 

How long have you had this issue?

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • September 18, 2024

I have noticed this deterioration for several months now, before that speed appeared to be ok and so it was never measured.

Now its unuseable


  • Author
  • New
 Contributor
  • 3 replies
  • September 18, 2024

Please help as I cannot work at home or while travelling for home office etc.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • September 23, 2024

@Nazb - Sorry to hear this, what devices are you all using? Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • September 30, 2024

mobile phones


  • New
 Contributor
  • 1 reply
  • September 30, 2024

Same for me, its more Three network in general, i have ID and Smarty both been awful last few months or so. I occasionally get a bump in download speed to around the 20mbps but usually anywhere between 1 and 8 if im lucky, today even worse, averaging under 1mb. Its very unreliable and barely functional for travel/work. EN3 area.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • September 30, 2024

Thanks @Nazb - specifically which Models? Thanks.