Hello,
I have signed up to 2 pay monthly sim only accounts but I received an email stating that my credit check failed
Can you please look into this and let me know if my accounts are live as I have been given a mobile number?
The change over is supposed to occur on July 1st from O2
Thanks
+25Hi
You mention you’ve applied for 2 contracts, how many mobile numbers have you been given?
If you’ve been given a new iD Mobile number, this suggests you’ve (at least) passed for one, it sounds like you may have passed for one plan, but not two.
Tom
+25Hi
Okay, if you attempted to pass for two but were only given one, unfortunately you wouldn’t pass for the second.
We cannot change the results of a credit check.
We’d recommend allowing at least 90 days between credit check attempts.
Tom
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