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New contract phone, no signal

  • October 3, 2024
  • 3 replies
  • 110 views
R
Community Member

Ordered new phone but no signal when inserted SIM, tried SIM in old phone and get signal, please help.

 

Best answer by Matthew T

@ryanwood95 -

What phone did you purchase? Sounds like it might be faulty.

Thanks.

    3 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • Answer
    • October 8, 2024

    @ryanwood95 -

    What phone did you purchase? Sounds like it might be faulty.

    Thanks.

    iD Community Manager
    K
    New Contributor
    • KAC2706
    • New Contributor
    • March 1, 2025

    This is my signal right now. 
    new contract done the signal checker before changing from EE which said it was excellent in my area but is absolutely rubbish unless I have internet there is no phone 

    Any suggestions?? 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • March 2, 2025

    Hi ​@KAC2706,

    Just to confirm when you insert the iD Mobile SIM into another handset the coverage improves?

    If so this would point to a handset issue, if the issue persists we can send you a PM to check the coverage further.

     

    Kash

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