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New contract phone, no signal

  • October 3, 2024
  • 3 replies
  • 104 views

Ordered new phone but no signal when inserted SIM, tried SIM in old phone and get signal, please help.

 

Best answer by Matthew T

@ryanwood95 -

What phone did you purchase? Sounds like it might be faulty.

Thanks.

3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • October 8, 2024

@ryanwood95 -

What phone did you purchase? Sounds like it might be faulty.

Thanks.


  • New Contributor
  • March 1, 2025

This is my signal right now. 
new contract done the signal checker before changing from EE which said it was excellent in my area but is absolutely rubbish unless I have internet there is no phone 

Any suggestions?? 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • March 2, 2025

Hi ​@KAC2706,

Just to confirm when you insert the iD Mobile SIM into another handset the coverage improves?

If so this would point to a handset issue, if the issue persists we can send you a PM to check the coverage further.

 

Kash