I just started a new contract for my 90 year old granded. We ported his number over from o2 and I’ve had an email saying it’s all gone through (two days ago). However, the SIM is saying Out Of Serice and he’s unable to make any phone calls, receive or send messages and can’t use the internet. I’m not in the same city so he’s now a 90 year old with zero phone in an emergency and I don’t know to fix it. A family member who is closer popped over to try the settings but we’ve gotten nowhere. His old SIM was working fine in the same phone - has anyone had anything similar and knows how we can fix it? ID are telling me everything is fine but nothing is working at all.
+24Hi
Welcome to the Community!
Sorry to hear about the issues that your grandad is experiencing.
We’ll need to troubleshoot the issue but it sounds like it could be a faulty SIM card.
I would advise that he calls our dedicated Vulnerable Customer Team on 0800 049 2376. If someone is able to visit him and call the team, they’ll just need his permission to talk to someone else on his behalf.
Kash
+19What make and model is the handset?
+26BLou55 wrote:
I just started a new contract for my 90 year old granded. We ported his number over from o2 and I’ve had an email saying it’s all gone through (two days ago). However, the SIM is saying Out Of Serice and he’s unable to make any phone calls, receive or send messages and can’t use the internet. I’m not in the same city so he’s now a 90 year old with zero phone in an emergency and I don’t know to fix it. A family member who is closer popped over to try the settings but we’ve gotten nowhere. His old SIM was working fine in the same phone - has anyone had anything similar and knows how we can fix it? ID are telling me everything is fine but nothing is working at all.
Have you checked that your Grandad’s phone, with the iD SIM, is network unlocked,
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