My contract ended last month and I’ve been invited to choose from a variety of options, including continuation of my existing plan with a new handset which is what I want but how the heck do I make contact to agree to that?
Ouch my head hurts! Why does everything have to be so complicated?
+26Hello
Your best bet is using the iD Live Chat service at:
https://www.idmobile.co.uk/live-chat
The system has iD agents 9am to 8pm Mon-Fri and 9am to 6pm weekends.
There’s an annoying chat-bot works 24/7, so you need to type “talk to a person” to avoid the chat-bot and an iD agent will help.
If you don’t mind waiting, an iD employee might send you a private message in this forum (iD community).
Good luck!
+13Hello
I am sorry to hear of the trouble you have had.
Did you manage to speak with an agent on Live Chat, or would you still like some help here?
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