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new ID mobile sim not working but shows on phone

  • January 29, 2025
  • 1 reply
  • 34 views
M
New
 Contributor
  • Mrah
  • New
 Contributor
  • 1 reply

I have switched sims today with a confirmation text confirming this. However, my new sim shows it’s live on my phone but it doesn’t make or receive calls nor does the data work. No airtime at all. Please help thanks 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • January 30, 2025

    Hi ​@Mrah 

     

    Thanks for getting in touch. 

    I can see from your separate post that this has now been resolved. 

     

    Please let us know if you require any assistance in the future. 

     

    Thanks, 

     

    Nat 

     

    Reply.


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