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New Order

  • May 16, 2025
  • 1 reply
  • 43 views

Bex W
Community Member

Hello, my partner applied for a new phone today, he got the following email, does this mean he’s been accepted and the handset will be dispatched?

 

The wait is almost over - your order has now been processed! 

 

You'll receive an email once your order has been dispatched. 

 

Your delivery method may vary based on what you purchased. To find out who will be delivering your order, visit our delivery page

 

Thanks for shopping with iD Mobile! 

 

Kind Regards,

 

The iD Mobile Team”

Best answer by Siân W

Hi ​@Bex W  it does seem so, I would ask them to keep an eye on their emails (junk/spam folders too) for further updates on the order.

If you need any further support, please let us know.

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1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • Answer
  • May 16, 2025

Hi ​@Bex W  it does seem so, I would ask them to keep an eye on their emails (junk/spam folders too) for further updates on the order.

If you need any further support, please let us know.