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new phone

  • August 7, 2024
  • 1 reply
  • 20 views

At the moment I am on a sim only (monthly) contract but want to upgrade to a new phone contract Iv found one on uswitch (still on I’d mobile) but the offer isn’t on the app can I still keep my number if I take out that contract not using the app

Best answer by Tom

Hi @Halfhead 

 

If you purchase via Uswitch or a similar third party site this would not be an upgrade, it’d be a completely new, separate contract.

 

Unfortunately it isn’t possible to transfer a number from one iD Mobile plan to another, we’d recommend looking into upgrades should you wish to retain the same number.

 

If you aren’t seeing an upgrade deal you’re happy with in the iD Mobile app/website, we’d recommend calling the sales team on 0207 1391 397.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • August 13, 2024

Hi @Halfhead 

 

If you purchase via Uswitch or a similar third party site this would not be an upgrade, it’d be a completely new, separate contract.

 

Unfortunately it isn’t possible to transfer a number from one iD Mobile plan to another, we’d recommend looking into upgrades should you wish to retain the same number.

 

If you aren’t seeing an upgrade deal you’re happy with in the iD Mobile app/website, we’d recommend calling the sales team on 0207 1391 397.

 

Tom