My phine was due an upgrade which I have done but I didn't upgrade it I've started a new contract because it was cheaper. I want to cancel my old contract and keep my number but unsure what to do.
Solved
New phone
Best answer by Tom
Hi
Okay, it wouldn’t be possible to directly transfer your number from one iD Mobile plan to a different new one, to retain a number we’d recommend upgrading.
In this case, it may be best to return the new plan and instead explore upgrades on the existing plan with the number you want to keep.
Tom
+25Hi
Okay, it wouldn’t be possible to directly transfer your number from one iD Mobile plan to a different new one, to retain a number we’d recommend upgrading.
In this case, it may be best to return the new plan and instead explore upgrades on the existing plan with the number you want to keep.
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.