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Community Member
August 25, 2026

new phone

  • August 25, 2026
  • 1 reply
  • 13 views

I am wanting to buy a new phone, am I able to swap my sim over if my current sim is a physical one and my new one is an E sim? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Jessica516,

     

    Yes, absolutely.

     

    If your current phone uses a physical SIM and your new phone uses an eSIM, you can move your iD Mobile service across to the eSIM.

     

    Once you have your new phone, you'll need to request an eSIM replacement and activate it on the new device. This will transfer your existing mobile number and service from the physical SIM to the eSIM.

     

    If you need assistance with obtaining or activating the eSIM, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They'll be happy to help you get everything set up.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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