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New phone not receiving verification codes

  • October 3, 2024
  • 6 replies
  • 126 views
HMG
Community Member
  • HMG
  • Community Member

New phone. No longer able to receive verification codes.

Help, please.

Best answer by Matthew T

@HMG -

https://community.idmobile.co.uk/troubleshooting-177/i-can-t-receive-one-time-passcodes-otps-to-my-sim-what-should-i-do-68095

Have you tried the steps in this call?

Thanks.

View original

    6 replies

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • October 8, 2024

    @HMG -

    https://community.idmobile.co.uk/troubleshooting-177/i-can-t-receive-one-time-passcodes-otps-to-my-sim-what-should-i-do-68095

    Have you tried the steps in this call?

    Thanks.

    iD Community Manager
    O
    New
 Contributor
    • Oniks81
    • New
 Contributor
    • 3 replies
    • January 9, 2025

    Having the same issue here; awaiting for a technical department to fix it. If it is not fixed within 10 days, then will have to cancel the new contract.

    O
    New
 Contributor
    • Oniks81
    • New
 Contributor
    • 3 replies
    • January 9, 2025

    Wondering how quickly it was resolved for others as I can see so many new customers had the same problem: not receiving verification codes for some applications.

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2108 replies
    • January 10, 2025

    Hello ​@Oniks81 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are also experiencing the issue. 

     

    Have you followed the steps in the link previously provided by my colleague?

    I notice you mentioned a ticket has been raised. With this being the case, the team will be investigating this further and update you as soon as possible. 

     

    Please do let us know how you get on. 

     

    Nat 

     

    O
    New
 Contributor
    • Oniks81
    • New
 Contributor
    • 3 replies
    • January 10, 2025

    Yes, followed all steps; contacted again today; still waiting for technical department to look into. This is not acceptable. 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • January 11, 2025

    Hey there ​@Oniks81, our technical team will look to resolve as soon as possible.

     

    Thanks,

    Tyler

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