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@Matthew T Maybe you can assist me as well.

I have been an I.D customer for 8 years yet my community profile says 2021 but that's not the issue, Over the last few times I have upgraded my phone/ contract I have noticed that my community rank has been reset each time, I get reset to “civilian” each time, yet somehow now I am down to “rookie” and am unable to even post my own question hence why I am having to reply in another's post. Is there anything that can be done? I don't use the community forums much as I haven’t needed the help but now when I do finally need some assistance I cannot use the forums properly as my rank is preventing me.

Apologies for the intrusion into your post @Anne Fishman 

@StuartW -

To address your points.

1. Your Community Profile and when you joined iD are unrelated - so don’t worry about that!
2. I took over the iD Community earlier this year, and currently working on refreshing the Roles & Badges, as they’ve not been touched for a while and are quite confusing! One example is ‘Rookie’ is a higher rank than ‘Civilian’. Doesn’t make sense to me, but the refresh will be announced soon!

What happens when you visit this link: https://community.idmobile.co.uk/topic/new? Should allow you to post a new Topic.

Thanks.

I have been trying to do a post all day and it hasn't worked so I ended up calling the sales team, but using the link you provided @Matthew T it worked first time haha, mauve I should have asked you first lol

Many thanks

No worries @StuartW -

Glad the Sales Team were able to help. Thanks.