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new sim

  • October 20, 2024
  • 1 reply
  • 16 views
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New
 Contributor
  • Glover
  • New
 Contributor
  • 1 reply

My sim card won't work how do I get a replacement? 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • October 22, 2024

    Hi @Glover 

     

    Thanks for posting here on the Community. 

     

    We are very sorry to hear you are experiencing issues with your SIM. 

    Can you please expand on the problem you are facing?

     

    Are you unable to use the service for calls/texts and data?

    Have you made any changes to your tariff or ported a number recently?

     

    Also, if you are in an area where 3G has been switched off, we would recommend taking a look here.

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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