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new sim

  • January 30, 2025
  • 2 replies
  • 23 views

Lynn Pembroke
Community Member

I cannot send any messages. I have done a reset and checked the number 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1207 replies
  • January 30, 2025

Might be the new sim still provisioning on the network. Try turning the phone off/on and try again. 


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  • iD Mobile Employee
  • 2255 replies
  • February 1, 2025

Hello ​@Lynn Pembroke 

 

Thank you for getting touch with us here on the community. 

We are very sorry to hear you are experiencing issues with sending messages. 

Can you please confirm the make and model of your handset?

 

Thank you 

 

Nat