I ordered new e sim with new contract and new number but I want now sim card

Hi @Cherry12You can get a (free) physical replacement iD SIM either by visiting a Currys store, using the online iD web chat or requesting one via your account.If you use the web chat then type ‘Talk to a person’ in the dialogue box to bypass the chatbot and connect directly with an adviser.Steps to Request a Replacement SIM via your accountLog in:Open the iD Mobile app on your smartphone or log in to your My Account Online.Navigate to your SIM:Tap on the "Plan" section, then scroll down to find and tap on "Your SIM/eSIM"Request a replacement SIM:Select the option to "Request a replacement SIM or eSIM" and then choose to "Get a replacement SIMChoose your SIM delivery:You can have the new SIM card posted to you, or you can collect a replacement SIM free of charge from your nearest Currys storeActivate your new SIM:Once you receive your new physical SIM, insert it into your device and follow the instructions to activate iHelpful iD Mobile Pages:-https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D4370Just be aware that your account will be suspended once a replacement SIM has been requested and you will not be able to use your phone during the transition up until the new SIM has been activated.Hope this helps!Good Luck x

new sim card required | iD Mobile Community

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