I ordered new e sim with new contract and new number but I want now sim card
Question
new sim card required
+16Hi
You can get a (free) physical replacement iD SIM either by visiting a Currys store, using the online iD web chat or requesting one via your account.
If you use the web chat then type ‘Talk to a person’ in the dialogue box to bypass the chatbot and connect directly with an adviser.
Steps to Request a Replacement SIM via your account
Log in:
Open the iD Mobile app on your smartphone or log in to your My Account Online.
Navigate to your SIM:
Tap on the "Plan" section, then scroll down to find and tap on "Your SIM/eSIM"
Request a replacement SIM:
Select the option to "Request a replacement SIM or eSIM" and then choose to "Get a replacement SIM
Choose your SIM delivery:
You can have the new SIM card posted to you, or you can collect a replacement SIM free of charge from your nearest Currys store
Activate your new SIM:
Once you receive your new physical SIM, insert it into your device and follow the instructions to activate i
Helpful iD Mobile Pages:-
https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097
https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D4370
Just be aware that your account will be suspended once a replacement SIM has been requested and you will not be able to use your phone during the transition up until the new SIM has been activated.
Hope this helps!
Good Luck x
+19Hi
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