I am funding an ID mobile account for my mother. She is about to move from an iphone 6S to an iphone 16 pro max. I understand she needs a different SIM card. How do I go about requesting one to be sent to her and is there a danger of her old phone being cut off before the new one starts working?

Hi @JOHNNY100Thanks for getting in touch with us here on the community.If the current SIM is not longer suitable and you are keeping the number, you would just need to have a replacement SIM for the new handset.Information on how order/pick up a new SIM can be found here.Please let us know if you have any questions.Thanks,Nat

When I transferred numbers it allowed me to select a date to switch. The old SIM worked upto when it changed over to ID. We had no downtime of service and the change was well communicated

New SIM for iphone16 | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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