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New sim no service

  • 23 November 2020
  • 5 replies
  • 52 views

I received a new sim due to losing my phone. I have inserted it into an unlocked phone yet I have no service?

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Best answer by Nikhil P 24 November 2020, 09:54

Hi @savine

Welcome to the iD Community! 

If you’ve just received a replacement SIM, you’ll need to activate it before you can use it. 

You can activate your SIM here:  https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours. 

When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.

Thanks,

Nikhil

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5 replies

Userlevel 4
Badge +2

Hi @savine

Welcome to the iD Community! 

If you’ve just received a replacement SIM, you’ll need to activate it before you can use it. 

You can activate your SIM here:  https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours. 

When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.

Thanks,

Nikhil

Hi, thank you for your response. Unfortunately I am unable to do this as I don’t have an account. I am unable to activate with a security code as I think the email I have on file is incorrect and as I cannot get into the phone I cannot have a code sent via text? 

Userlevel 4
Badge +2

Hi @savine

Ah not to worry, I’ll get one of the team to pick this up with you. They’ll contact you via direct message on the Community, so keep an eye out. 

Hey, @Mohammed, @Ryan, can you please assist @savine get up and running with her replacement SIM. 

Thanks,
Nikhil

I’ve done a live chat so I think it’s sorted thank you 

Userlevel 7
Badge +9

Hello @savine,

Sorry for the late reply here, glad to hear you have been able to sort this via Live Chat.

 

Mohammed

 

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