I received a new sim due to losing my phone. I have inserted it into an unlocked phone yet I have no service?
Best answer by Nikhil P
Welcome to the iD Community!
If you’ve just received a replacement SIM, you’ll need to activate it before you can use it.
You can activate your SIM here: https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours.
When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.