I received a new sim due to losing my phone. I have inserted it into an unlocked phone yet I have no service?
Solved
New sim no service
Best answer by Nikhil P
Hi
Welcome to the iD Community!
If you’ve just received a replacement SIM, you’ll need to activate it before you can use it.
You can activate your SIM here: https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours.
When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.
Thanks,
Nikhil
This topic has been closed for replies.
Hi
Welcome to the iD Community!
If you’ve just received a replacement SIM, you’ll need to activate it before you can use it.
You can activate your SIM here: https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours.
When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.
Thanks,
Nikhil
Hi, thank you for your response. Unfortunately I am unable to do this as I don’t have an account. I am unable to activate with a security code as I think the email I have on file is incorrect and as I cannot get into the phone I cannot have a code sent via text?
I’ve done a live chat so I think it’s sorted thank you
Hello
Sorry for the late reply here, glad to hear you have been able to sort this via Live Chat.
Mohammed
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