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new sim not detected after 1 day

  • November 16, 2024
  • 2 replies
  • 53 views
H
Community Member

Sim card was activated and worked on the Friday, Saturday Phone says sim not detected. What do I do? I've switched phone off and on and I've tried activating the sim again. No luck

Best answer by Tom

Hi ​@hfaure 

 

Sorry to hear this, have you tried a network settings reset since this happened?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

If the above doesn’t work, it may be worth trying a replacement SIM.

 

 

Tom

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    2 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8479 replies
    • November 18, 2024

    Hi ​@hfaure 

     

    Sorry to hear this, have you tried a network settings reset since this happened?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    If the above doesn’t work, it may be worth trying a replacement SIM.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8479 replies
    • Answer
    • November 18, 2024

    Hi ​@hfaure 

     

    Sorry to hear this, have you tried a network settings reset since this happened?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    If the above doesn’t work, it may be worth trying a replacement SIM.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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