Skip to main content
Solved

new sim not detected after 1 day

  • November 16, 2024
  • 2 replies
  • 57 views
H
Community Member

Sim card was activated and worked on the Friday, Saturday Phone says sim not detected. What do I do? I've switched phone off and on and I've tried activating the sim again. No luck

Best answer by Tom

Hi ​@hfaure 

 

Sorry to hear this, have you tried a network settings reset since this happened?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

If the above doesn’t work, it may be worth trying a replacement SIM.

 

 

Tom

View original

    2 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8584 replies
    • November 18, 2024

    Hi ​@hfaure 

     

    Sorry to hear this, have you tried a network settings reset since this happened?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    If the above doesn’t work, it may be worth trying a replacement SIM.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8584 replies
    • Answer
    • November 18, 2024

    Hi ​@hfaure 

     

    Sorry to hear this, have you tried a network settings reset since this happened?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    If the above doesn’t work, it may be worth trying a replacement SIM.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement