i recently received a new phone and sim. i’ve successfully transferred my old number across. when i put the sim in the phone, i get an error message or a ‘no sim’ message. i’ve tried with an alternative sim, which works fine. i need help as this was supposed to be resolved yesterday.
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new sim not working
Best answer by Lauren
Hi
If you need any further assistance with this, or would like a replacement SIM to be issued, just let us know and we’d be able to send you a PM.
-Lauren
+26
This forum article might help,
Sounds like the iD SIM card could be faulty.
Otherwise, perhaps it wasn’t activated when dispatched, or your iD account is blocked for some reason.
+19Hi
If you need any further assistance with this, or would like a replacement SIM to be issued, just let us know and we’d be able to send you a PM.
-Lauren
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